CUSTOMER TERMS AND CONDITIONS
When you make a booking with us the following terms and conditions will apply:
TERMS & CONDITIONS
You must be at least 18 years of age to make a booking and stay for at the hotel.
Check-in is from 1PM and check-out is by 10AM. Earlier arrival and later departure times may be possible but are subject to availability but are not guaranteed. Please note day-use charges may also apply.
Valid photo ID (Australian Drivers Licence or Passport) of the registered guest is required on arrival. For credit card payments made to the hotel, valid Photo ID matching the card holders’ details, is also required.
This is to help eliminate identity fraud. A record and/or copy of your valid photo ID may be retained by the hotel to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation.
CHILDREN AN EXTRA GUESTS
Infants 0-2 years stay free of charge – We can provide complimentary cots subject to availability
Children and extra adults do incur extra charges and maximum numbers of guest apply -please ensure you specify the number and age of all guest staying when making a booking.
PAYMENT & BOOKING CONDITIONS:
Valid Credit card details must be provided to secure your booking. When the booking is made the valid credit card provided will be used to guarantee the reservation only and can only be used for payment if the cardholder is staying.
Please contact the Hotel directly if the cardholder of the card used to guarantee a booking will not be staying at the Hotel as a third-party credit cards CANNOT be used for payment.
Alternative payment methods, including pre-payment via EFT and Corporate Credit Card Authorisation forms, may be offered at the discretion of hotel management. Please contact the hotel directly at least 72 hours prior to arrival.
Please note that for “BOOK NOW PAY LATER” bookings and for bookings made direct to the Hotel, the credit card used to secure the booking will not be debited, unless in the event of cancellation or no – show. Then the card provided will be charged for the applicable fees that relate to the cancellation and no show polices specific to that booking.
Providing False, Misleading, or Stolen Credit Card or Contact information will result in the cancellation of the booking.
Agreed Rates are based on the number of occupants and length of stay and dates stated when making your booking and any alterations to these details may affect the nightly rate charged. Please note minimum stay policies apply to some bookings.
Direct reservations have a grace period of 48 hours prior to the arrival date.
PAYMENT ON CHECK-IN
Please note when you arrive at the Hyde Park Inn, Full payment of total accommodation cost and a bond will be required at check-in. Valid Photo ID matching the card holder’s details, is also required.
Payment by Cash or Eft pos will be accepted at management discretion, but credit card details and matching valid ID of the registered guest(s) may still be required for security and bond
For bookings that have been fully or partially pre-paid e.g. “Book now Pay now” the card provided for payment must be presented by the cardholder themselves along with matching Valid Photo ID. If that card or cardholder is not present, then the registered guest MUST provide their own valid credit card and matching valid photo ID and this card will be pre-authorised for the bond. PLEASE NOTE failure to provide this may result in the booking being cancelled.
CREDIT CARD SECURITY BOND – A credit card authorisation (pre-auth) of a minimum of $50 will be asked for at check in and will be used to cover any incidental items such as telephone or restaurant charges, breakages or damages or excessive cleaning due to the rooms being left in an unacceptable state.
CREDIT CARD PRE-AUTHORISATION:
The pre-authorised amount is set aside by the credit card company for a period set by individual banks (Check with your Banking Institution). The pre-authorisation will affect your available funds and / or spending limit. For more information on this practice we suggest the cardholder contact their card issuer.
Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount.
CASH BOND POLICY:
After a valid Credit card and matching ID has been provided upon check- in, the bond (minimum $50.00) may be paid in cash. This will be returned upon check out and, if deemed necessary by management, after room(s) are inspected.
LIABILITY FOR DAMAGES AND COSTS – REGISTERED GUEST
The registered guest(s) is responsible for the apartment and its contents for the period of registration. The registered guest will be liable for damages caused by third parties, including but not limited to visiting friends; regardless of whether the registered guest is present or not at the time the damage occurs.
By signing as a the registered guest you acknowledge that the payment method provided for accommodation and/or bond provided will be used for payment of all accommodation and ancillary costs charged to the room after check-in, for any loss or damage to the room or hotel during their stay, and for any cancellation or no show fees.
DISRUPTIVE BEHAVIOUR/ NO PARTY POLICY
As we respect the rights of all our guests, the Hotel has a strict NO PARTY policy. All unregistered visitors must leave the hotel by 9.00 pm.
If the In the case of ongoing unacceptable and disruptive behaviour, visitors refusing to leave, wilful damage to rooms, failure to pay an account or any other conduct deemed unacceptable by HPI, HPI reserves the right to ask the guest(s) to vacate their room and cancel that booking and any future bookings that guest may have.