Hyde Park Inn
Service Directory
271 Elizabeth Street, Sydney 2000
Telephone: (02) 9264 6001 | Facsimile: (02) 9261 8691
E-mail: enquiries@hydeparkinn.com.au
Visit: www.hydeparkinn.com.au
Hotel Facilities and Services
CAR PARKING
The Hyde Park Inn offers limited, complimentary underground car parking. Access is via Elizabeth Street. If the hotel car park is full, we can arrange complimentary off-site parking at Secure Parking station located on the corner of Goulburn Street and Elizabeth Street. Vouchers are given for one entry and one exit for each 24 hour period. We will accept one (1) guest car, per room, from 12:00pm midday. Alternative parking is available at the Goulburn street parking station. Please ask reception for directions, and to purchase discount vouchers. We regret that parking is not available beyond 10:00am on the day of your departure or for visitors. **PLEASE LEAVE YOUR CAR KEYS WITH RECEPTION UPON ARRIVAL**
CHECK IN/ CHECK OUT
The Hyde Park Inn check out time is 10:00am on the day of your departure. If you require a later check out time, or if you wish to extend your stay, please enquire with the reception as early as possible to see if we can accommodate you. Luggage storage is also available at reception at no additional cost. The Hyde Park Inn requests all guests leave an imprint of their credit card, or, make a cash or EFTPOS payment at the reception desk upon check in. We ask that all guests settle their accounts every 5 days, as credit authorisations are only valid for this period. On departure, guests must settle all accounts in full, unless credit facilities have been set up prior to arrival. Unfortunately, we are not able to accept personal cheques.
SECURITY BOND
The Hyde Park Inn requires a security bond (deposit) at arrival for all bookings in the form of cash or credit card. The bond amount ranges from $50 to $500. Cash bonds will be refunded upon departure following an inspection of the apartment by our reception staff. Credit card authorisations can sometimes take between 5 to 10 working days to clear from the bank.
LAUNDRY FACILITIES
Complimentary laundry facilities are available on the ground floor and guests can purchase washing powder at reception. Access the laundry via the left exit door, located on ground floor through the car park exit.
RECEPTION HOURS – 24 HOURS
For guest convenience, our front desk is open 24 hours a day, 7 days a week. If you require any assistance, please feel free to speak with our friendly reception staff, who will be happy to assist you at any time. Reception can be contacted from your room by dialling “9” from your room phone.
RESIDENT GUEST BATHROOM
A bathroom / change room is available to use before check in and after check out for all resident guests. Please contact reception staff to arrange access to the facility.
PORTERAGE
Please contact reception if you require the Porter to assist with your luggage. Baggage storage is available in the reception area if required.
POSTAL SERVICE
Please give any pre-paid letters and postcards to the reception desk for mailing. For guest convenience, we have a postage meter machine available upon request. Standard charges apply.
BUSINESS CENTRE
For guests without a computer, a business office is located on level 1, adjacent to the Boardroom. All computers have high speed internet access available for guest use only for $5.50 for unlimited usage between 7am-11pm daily. Please see reception if you would like access to the Business Office. Facsimile and photocopying services are available for a fee at the reception desk. Please see reception to take advantage of this service.
SECURITY – SAFETY DEPOSIT BOX
You may wish to leave your valuables in the safety deposit boxes located at reception. Please note the provisions of the Innkeepers Liability Act on the back of your door. If you require any assistance, please speak with the reception staff.
SHUTTLE BUS & TAXI
If you require the hotel to book a shuttle bus to take you to the airport, please contact reception at least 24 hours prior your departure. Reception staff can make a booking for a taxi or we can hail you a taxi on request which is often the quickest way to get a taxi in Sydney.
TOUR BOOKINGS
Brochures are also available at reception or on ground floor opposite the lifts.
WAKE UP CALLS
Please contact reception staff if you require a wakeup call.
In-Room Facilities and Services
AIR CONDITIONING To maintain optimal temperature control in your room, close all windows and doors when operating the air conditioning unit. Contact reception for further assistance. To turn the unit on or off, press the “on/off” button on the remote control on the main wall unit. A green light will indicate the machine is on.
DRY CLEANING
A dry-cleaning service is available for your laundry needs, if lodged at the reception desk prior to 9:00am Monday through Friday. Dry cleaning will be returned and placed in your room between 5.00pm and 7.00pm. Laundry pricelist and bags are located in the wardrobe in your room. If you require any extra dry-cleaning bags, please do not hesitate to contact reception. There is no service available on weekends or public holidays.
HAIRDRYERS
A hair dryer is located in your bathroom vanity unit for your comfort and convenience.
ICE MAKING FACILITIES
An ice making facility is available adjacent to the guest laundry (on the ground floor). Please see our reception staff for an ice bucket.
IN HOUSE MOVIES
The Hyde Park Inn features a complimentary digital “Movielink™” in-house movie system, that screens movies daily, at scheduled times. To check what’s on, and for your weekly programme, please watch the channel between features for trailers and programmes or contact reception.
INTERNET – FREE HIGH SPEED WI FI
Free WiFi & Cable Internet Service is available for all in-house guests. This will allow guest to conveniently browse the net on your laptop, mobile or tablet while enjoying the Hyde Park Inn facilities, please see below for instructions:
To access Wireless Internet
To Access Wired Internet
Contact reception for an ethernet cable and connect to the ethernet port. Open your web browser, type accept in the box. Your connection will be valid until you check out with NO CHARGE for time. Should you require assistance to connect to the internet please call Reivernet support desk on 1300 300 472.
IRONING FACILITIES
All rooms are equipped with an iron and ironing board for your convenience. These items are located in your wardrobe.
NEWSPAPERS
The Hyde Park Inn offers complimentary national and international newspapers from all over the world through PressReader. Please download the Press Reader App for FREE.
To Access PressReader
1. Connect your device via Wi-Fi to the HPI Guest Network and enter your details.
2. Download the PressReader app from your app store/google play or through the QR code. Start browsing by country or by language (Titles may vary according to location)
3. If you are on your laptop go to www.pressreader.com click on the dropdown in the top left corner, select Publications and browse by Country or by Language.
ROOM KEY CARD
All rooms and lifts are fitted with the Security Access Swipe System. Please return your access swipe card when departing the Hyde Park Inn and ensure that all cards are returned to reception on departure to avoid paying the card replacement cost of $10 per car issued. For added security, a maximum of only two cards per room will be issued.
ROOM SERVICING
Your room will be serviced daily and fresh towels will be provided if you leave used towels in the shower recess for replacement. We respect your privacy, should you not wish to be disturbed, please place the DO NOT DISTURB sign on the outside of your door.
TELEPHONE SYSTEM
The Hyde Park Inn telephone system enables you to dial local, STD and ISD calls direct. Dial zero (0), then your number (including ISD or STD codes). After making your call, the details are recorded, and the phone charges debited to your account.
UMBRELLAS for LOAN or PURCHASE
Large silver golf umbrellas are available at reception to borrow. These umbrellas need to be returned back to reception otherwise $35 fee will be charged to the guest account. With hotel logos theses umbrellas are also available for purchase. Please contact your friendly reception staff for more information. Price: AUD$35.00 (GST Inclusive).
TELEVISION
Digital Free to Air, Foxtel, and complementary in-house movies.
To navigate between the channels, please use up/down button on TV remote and use up/down Button to set the volume.
Please enjoy the following channels at the Hyde Park Inn, on your flat-screen TV.
Digital Free to Air
Cable TV
Movie Channels
Please note that above channel list is for guide only and can change periodically.
Hotel Policy
PRIVACY POLICY
Our aim at the Hyde Park Inn is to provide guests with greater control over their personal information. Provisions and regulations state the Hyde Park Inn must ensure it complies with ‘Ten National Privacy Principles’. The Hyde Park Inn must also take responsible steps to make individuals aware of the way it collects personal information about them, the purpose for which it is collecting the information, and who has access to the information. There are also restrictions on what the Hyde Park Inn can do with personal information it collects and when it can disclose personal information or transfer it overseas. Except for some special circumstances, individuals have a right to access personal information the Hyde Park Inn holds about them and have the information corrected or annotated if the information is incorrect, out of date, or incomplete. Individuals can also make a complaint if they think handling of personal information is inappropriate. To obtain a full copy of the Hyde Park Inn’s Privacy Statement, please contact reception.
PET POLICY
We regret that the Hyde Park Inn policy does not allow birds, or other animals in the rooms. Special arrangements are available for accredited service animals. Please contact the Duty Manager at reception prior to check in.
VISITORS POLICY
Whilst visitors of guests are welcome at the Hyde Park Inn, we remind guests that for security and safety, staff and management will monitor the number of visitors to guest rooms. Please consider the other guests staying at the Hyde Park Inn and keep noise to a minimum. Please be aware that visitors will be restricted entry into the Hyde Park Inn after 9:00pm unless prior arrangements have been made with management. Management and staff reserve the right to ask a guest’s visitor to leave the premises if the need arises.
In-house Dining
BREAKFAST
We provide on a daily basis one complimentary light breakfast per person in your room. This breakfast consists of bread, a packet of cereal, juice, milk, a fruit snack cup, and condiments. These items are placed in your refrigerator for you to prepare and enjoy the following morning.
RESTAURANT – MAZZARO
Offering Mediterranean style cuisine, the restaurant next to the lobby and is open Monday to Friday for lunch & dinner and Saturday for dinner only.
Mazzaro room service menu subject to change – CLICK HERE
Other Services and Local Area
BABYSITTING SERVICE
Dial an Angel 1300 721 111
BANKS
Commonwealth Bank of Australia
Corner of Liverpool and Castlereagh Streets
132221
Westpac
Castlereagh Street, between Bathurst and Liverpool Streets
132032
National Australia Bank (NAB)
Corner of Castlereagh and Liverpool Streets
132265
ANZ Bank
Corner of Bathurst and Castlereagh Streets
131314
St George Bank
Corner of Pitt and Market Streets
133330
HSBC
Corner Bathurst and George Streets
1300 308 008
CHEMIST
Chemist Warehouse Hyde Park
3/299 Elizabeth Street, Sydney
Monday to Friday 8.00am – 7.00pm
Saturday, Sunday and Public Holidays Closed
CHURCH SERVICES
Anglican: St James Church
173 King Street, Sydney (02) 8227 1300
Jewish: The Great Synagogue
166 Castlereagh Street (02) 9267 2477
Muslim: Erskineville Mosque
13 John St, Erskineville (02) 9516 3039
Roman Catholic: St Mary’s Cathedral
St Mary’s Rd, Sydney (02) 9220 0400
CINEMAS
Event Cinemas
505/525 George Street, Sydney (02) 9273 7300
Hoyts
Broadway Shopping Centre- Greek Street, Broadway (02) 9003 3820
Entertainment Quarter- Bent Street Moore Park (02) 9003 3870
DOCTOR AND MEDICAL SERVICES
Hyde Park Medical Centre
175 Liverpool Street, Sydney (02) 92831234
Monday to Friday 8.00am – 7.00pm
Saturday 10.00am-5.00pm
Sunday – 10.00am-2.00pm
Sydney Medical Centre
Upstairs, corner of Bathurst & George Street (02) 9261 9261
Monday to Friday 9.00am – 9.00pm
Saturday 8.00am 6.00pm
Sunday – Closed *Also has a chemist available at these times
DRYCLEANER/ALTERATIONS
C & A Alterations
30/265 Castlereagh Street (02) 9267 1094
Monday to Friday 8.00am – 6.00pm
GYM/LEISURE CENTRE
Anytime Fitness Hyde Park
227 Elizabeth Street, Sydney NSW 2000
0413 252 695
Cook + Phillip Park Aquatic & Fitness Leisure Centre
4 College Street, Sydney (02) 9326 0444
HAIRDRESSER
Toni & Guy
Level 1, 60 Park Street (02) 9267 6011
HOSPITALS
St Vincent Hospital
390 Victoria Street, Darlinghurst NSW 2010 (02) 8382 1111
Sydney Eye Hospital
8 Macquarie Street, Sydney NSW 2000 (02) 9382 7111
Royal Prince Alfred Hospital
50 Missenden Road, Camperdown (02) 9515 6111
PUBLIC TRANSPORT
Bus, Train & Ferry Information Line (24 hours) 13 15 00
Taxi – RSL Cabs 13 22 11
Greyhound Bus Terminal 02 9212 9505
Murrays Coaches 132 251
SUPERMARKET
Woolworths Located at the Corner George and Park Streets
Monday to Friday 6.00am – midnight
Saturday 8.00am – midnight
Sunday 8.00am-11.30pm
Coles Supermarket
Downstairs World Square Corner George and Liverpool Streets
Monday to Friday 6.00am – 9.00pm
Saturday 8.00am-5.30pm
Sunday 9.00am-6.00pm
FIRE AND EMERGENCY SAFETY SERVICES
WARNING
It is dangerous, and an illegal act to throw objects of any sort from balconies onto the street below. Management will view any such act very seriously. Police will be notified, you may be prosecuted and will be required to leave the property immediately.
For maximum safety and protection of guests, the Hyde Park Inn is fitted with the following systems:
1. A modern fire alarm system
2. Emergency lighting throughout
3. An emergency communication system
The purpose of these systems is to provide early detection of fire, and allow guests to leave the building with ample time and in complete safety.
GENERAL ADVICE IN THE EVENT OF AN EVACUATION
Fire Exits
Fire Exits are clearly indicated throughout the Hotel. Please see the back of your front door to familiarise yourself with your nearest exit. Fire Exits on guest floors are located either side of the lift. Fire Exits on the ground are located either side of the lift & via the main doors. Fire Exits in the car park are located by the lifts, or on level A, near car space A5, or level C near car space C5.
Fire and Evacuation Alarm
If you hear a ringing bell sound, this is the Hotel Fire Alarm. Please await further instructions from the evacuation system from reception. The evacuation alarm is a continual deep alarm through the Hotel speaker system. Please evacuate the Hotel via the fire exits following the PA instructions.
1) REMAIN CALM
2) TURN OFF ANY ELECTRICAL APPLIANCES in your room by removing your room card from the slot above light switches; however, do not unnecessarily delay your departure.
3) CLOSE, BUT DO NOT LOCK THE DOORS where possible, as this will help to contain fires.
4) WALK. DO NOT RUN. Running could result in an accident, endangering your own and other’s safety.
5) PAY ATTENTION. Concentrate on the matter at hand – evacuation of the building. This will help ensure yours and others safety.
GUESTS & VISITORS FALSE FIRE ALARMS CHARGE
NSW Fire Services currently charge over $1250.00 for any False Alarm Call Out caused by Lack of Attention, Carelessness and/or Deliberate Behaviour
l Do Not Leave Cooking Food Unattended
l Please Ensure Exhaust Fans are on and Balcony Doors/Windows open when cooking in Deluxe Rooms & Apartments
If the NSW Fire Service deems a callout to be a FALSE ALARM, the $1250.00 Fee will be charged directly to the guests responsible.
EVACUATION PROCEDURES
Moving to Stairs
On advice from the NSW Fire Service, Chief Warden or the Floor Wardens to evacuate, guests should proceed in an orderly manner to the Exit/Fire Stairwell closest to their room (DO NOT USE LIFTS) and report to the designated Emergency Meeting Point. Leave your personal effects in your room to avoid unnecessary delays in exiting the building. **To avoid ankle injury, high-heeled and platform-soled shoes should be removed before proceeding into any stairwell**
Proceeding Downstairs
Guests & Staff are expected to proceed, in an orderly manner, down the stairs two abreast, with arms interlocked firmly and utilising the hand rail to prevent stumbles and falls.
Please note: Guest must follow all instructions from Emergency Services Personnel and Hyde Park Inn Emergency Wardens.
Disabled/Impaired Guests If you feel that proceeding down the stairs may be difficult. Please advise Reception at check in and your name can be added to the Disability Register so we can advise Emergency Services when they arrive, and they will attend to you.
Emergency Meeting Point As you exit the Fire Escape onto Elizabeth St, head approximately 50-75 metres to your left (towards Bathurst St) and meet at the Arcade Thoroughfare/Alcove at 255 Elizabeth St. No Re-Entry to the Building Once outside the building, staff and guests are not to re-enter the building until instructed to do so by the Chief Warden or Fire Service Officers, who will liaise with attending Emergency Services.
YOU SHOULD NOTE: Each room is fitted with highly sensitive smoke and thermal detectors. In the event that activation of a detector takes place, the precise location is indicated on the fire panel at reception, where the pre-emergency procedure will commence. This will allow the appointed employee to handle the situation, and fire-fighters to proceed directly to the alarm point. Installation of a speaker system in your room is located above the guest door, with a small red light beneath the speaker. This indicates that the system is functioning correctly. The small red lamp below each speaker and other similar lamps in the corridors and stairways are part of the emergency lighting system, which will illuminate automatically in the unlikely event of an electrical power failure.
DO NOT PANIC
DO NOT RUN
DO NOT USE LIFT
DO NOT RE-ENTER THE BUILDING FOR ANY REASON
UNTIL THE CHIEF WARDEN SAYS IT IS SAFE TO DO SO
